Legal
Last updated 7 August 2026
This privacy notice for Wassup Charlie ("Company", "we", "us", or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions or concerns, please contact us at charlie@wassupcharlie.com.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Wassup Charlie and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we receive any information from third parties? We do not receive any information from third parties.
Who else handles your information? We use a small number of service providers to run this website: Netlify (hosting and form submissions) and Google Analytics (website statistics). They process information on our behalf. See section 4.
What if you are in Singapore? Wassup Charlie is based in Singapore and the Personal Data Protection Act 2012 (PDPA) applies to us. See section 10.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way is by contacting us at charlie@wassupcharlie.com. We will consider and act upon any request in accordance with applicable data protection laws.
Contents
We collect personal information that you voluntarily give us. In practice there are three places on this website where that happens:
We do not have user accounts, logins or passwords on this website, and we do not ask you to create one.
Coaching and questionnaire responses. What you write in the clarity call questionnaire is personal and often reflective. We treat it as confidential. It is read by Charlotte Teo and is not shared with anyone else, not used in marketing, and not published in any form, including anonymised examples, without your explicit permission. If you would like it deleted at any point, email us and we will delete it.
Sensitive information. We do not ask for and do not intend to process special category information such as health, religious belief, or sexual orientation. If you choose to write something of that nature in a questionnaire answer, we hold it under the same confidence described above.
Payment data. We do not take card payments through this website. Where you engage us for coaching or consulting work, we invoice you and you pay by bank transfer, PayNow, or a payment link we send you. Where a payment link is used, your card details are handled entirely by that payment provider and are never seen or stored by us.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
This information does not reveal your specific identity but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services. This is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting.
Like many businesses, we also collect information through cookies and similar technologies, including log and usage data, device data, and approximate location data derived from your IP address.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including to deliver and facilitate delivery of services, to respond to your enquiries and offer support, to send you administrative information, to fulfil and manage your orders, to request feedback, to send you marketing and promotional communications in accordance with your preferences, to protect our Services, to identify usage trends, and to save or protect an individual's vital interests.
If you are located in the EU or UK, the GDPR and UK GDPR require us to explain the valid legal bases we rely on. We may rely on consent, performance of a contract, legitimate interests, legal obligations, and vital interests.
If you are located in Canada, we may process your information if you have given us express consent, or in situations where your permission can be inferred. You can withdraw your consent at any time. In some exceptional cases we may be legally permitted to process your information without consent, for example for investigations and fraud prevention, or where disclosure is required to comply with a subpoena or court order.
Service providers. The following companies process personal information on our behalf so that this website can work. Each one is bound by its own agreement with us and may only use the information to provide its service:
Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We do not sell your personal information, and we do not share it with advertisers or data brokers.
We use Google Analytics to understand how many people visit the site, which pages they read, and roughly where in the world they are. It sets cookies in your browser and collects your IP address, device and browser type, and the pages you visit. We use this only to understand whether the website is doing its job. We do not use it to build a profile of you, and we do not run advertising or remarketing pixels of any kind.
If you would rather not be counted, you can install Google's opt-out browser add-on, or set your browser to block or delete cookies. Most browsers accept cookies by default and let you change this in settings. Blocking them will not stop any part of this website from working.
In practice: enquiries that do not turn into work are deleted within twelve months. Records relating to work we have actually done, including coaching questionnaires and correspondence, are kept for as long as the working relationship lasts and for up to five years afterwards, which is the period we may need them for tax and accounting purposes under Singapore law.
You can ask us to delete your information sooner than that, and unless we are legally required to keep it, we will.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if this is not possible (for example because it has been stored in backup archives), we will securely store it and isolate it from any further processing until deletion is possible.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk.
By using the Services, you represent that you are at least 18, or that you are the parent or guardian of such a minor and consent to their use of the Services. If we learn that personal information from users under 18 has been collected, we will take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under 18, please contact us at charlie@wassupcharlie.com.
These may include the right to request access and obtain a copy of your personal information, to request rectification or erasure, to restrict processing, and where applicable to data portability. In certain circumstances you may also have the right to object to processing. You can make such a request by contacting us using the details in section 13.
If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.
Withdrawing your consent. Where we rely on your consent, you have the right to withdraw it at any time by contacting us. This will not affect the lawfulness of processing before its withdrawal.
Opting out of marketing communications. We do not currently run a mailing list or send marketing emails. If that ever changes, every email will carry an unsubscribe link and you can also just reply and say stop. We will still reply to messages you have sent us.
Wassup Charlie operates from Singapore, and the Personal Data Protection Act 2012 ("PDPA") governs how we collect, use and disclose your personal data.
Consent. We collect your personal data only when you give it to us, and only for the purposes described in this notice: to respond to your enquiry, to prepare for and deliver coaching or consulting work, and to administer that work. We will not use it for any new purpose without telling you first.
Withdrawing consent. You may withdraw your consent at any time by emailing charlie@wassupcharlie.com. We will act on it within a reasonable period. Note that withdrawing consent may mean we can no longer provide a service you have asked for, and it does not affect anything we were legally required to do beforehand.
Access and correction. You have the right to ask what personal data of yours we hold, how it has been used or disclosed in the past year, and to ask us to correct anything inaccurate. Email us and we will respond as soon as reasonably possible, and in any case within thirty days.
Transfer outside Singapore. As set out in section 4, form submissions are stored by Netlify in the United States and our email is hosted by Google. We take reasonable steps to ensure these providers offer a standard of protection comparable to that required under the PDPA.
Data protection contact. Charlotte Teo is the person responsible for personal data at Wassup Charlie and can be reached at charlie@wassupcharlie.com.
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature you can activate to signal your preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognising DNT signals has been finalised, so we do not currently respond to DNT browser signals. If a standard is adopted that we must follow, we will inform you in a revised version of this notice.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes.
Wassup Charlie has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding twelve months, and will not sell personal information belonging to website visitors, users, or other consumers in the future.
You have the right to request deletion of your data, the right to be informed about what we collect and why, and the right not to be discriminated against for exercising your privacy rights. Upon receiving a request we will need to verify your identity before acting on it.
The updated version will be indicated by an updated date and will be effective as soon as it is accessible. If we make material changes we may notify you either by prominently posting a notice or by contacting you directly.
If you have questions or comments about this notice, you may email us at charlie@wassupcharlie.com or by post to:
Wassup Charlie
38 Coronation Road West
Singapore 269257
Email charlie@wassupcharlie.com and say what you want. You can ask what we hold, ask us to correct it, or ask us to delete it. You do not need to give a reason, and there is no form to fill in.
We will confirm receipt and respond within thirty days.